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These conditions do not affect your statutory rights under English law.

The following terms and conditions relate to orders placed by phone, fax, post, email or online orders. Placing an order with us confirms your acceptance of these conditions

Distance Selling Regulations.

ORDER CANCELLATION:
Individual consumers (ie not businesses) may cancel an order within seven days of placing the order, or within seven days of receipt of the goods (whichever is the longer). Cancellation may be by fax, post or email; we will confirm your notification.

RETURNING GOODS:
Before any products are returned our consent in writing must be obtained All refunds will be made in the same form of payment that you used.

A different cancellation & returns policy applies to business buyers

Full terms and conditions of sale are set out here > Terms